Skip to main content

Shopper Experience

In this section, we will walk through the shopper experience for purchasing an order using Best Buy In-Store Pickup.

Product Page​

When shoppers visit a product page that is eligible for Best Buy In-Store Pickup, an In-Store Pickup component will show up.

They can click select a store to see pickup availability for nearby Best Buy Locations. First, they will input their zip code if location service is not enabled. They will see a list of nearby stores with pickup availability to choose from.

Once they select a store location, they can add the item to cart.

Cart​

On the cart page, this is where the shopper will express intention to pick up the order at a Best Buy location. If the shoppers do not wish to pick up at a Best Buy location, they can still select Shipping before checkout.

If the cart contains an item that is not available for pickup at the current location, the shopper can change to a different store location with availability for the entire order.

Note: We currently do not support split fulfillment, so the entire cart has to be available at one location before checkout.

Note: Same rule applies if one of the items in the cart is not eligible for Best Buy Pickup. Shoppers will have to remove such items before proceeding with pickup.

Checkout​

If the shopper selects Best In-Store Pickup, the checkout experience will vary slightly from the standard checkout. There will be a copy explaining the required information the shopper must provide for a successful pickup at Best Buy. The shipping method will show In-Store Pickup with the location detail and timeframe. And finally, there will be a link to return to the cart page if the shopper wishes to change the fulfillment option back to Shipping.

Order Confirmation​

Order confirmation for Best Buy Pickup will also indicate the order fulfillment method as Best Buy In-Store Pickup with details on the pickup location and timeframe.

At this point, the shopper should wait for email notifications when the order is ready for pickup.

Order Management​

As a Shopify merchant, you can still see your Best Buy Pickup Order in Order History in Shopify. As Best Buy will handle the fulfillment, the Best Buy Fulfillment app will continuously update your order status automatically.

For merchants: If you wish to add any custom tags or metadata to your Best Buy Pickup Order, please contact Best Buy Partner Plus.