> ## Documentation Index
> Fetch the complete documentation index at: https://docs.runalloy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delighted

> Integration details and setup guide for the Delighted connector in Alloy Automation.

## Pre-Built Tooling

| Category                            | Details                             |
| ----------------------------------- | ----------------------------------- |
| **Authentication**                  | HTTP Basic Authentication (API Key) |
| **Two-Way Sync**                    | Yes                                 |
| **Events Supported**                | Yes (Webhooks)                      |
| **Realtime**                        | Yes                                 |
| **Supports Rate Limiting**          | Yes (100 requests per 10 seconds)   |
| **Authentication Scopes Supported** | N/A (API Key based authentication)  |

***

## Objects Supported

Alloy Automation supports syncing the following objects from **Delighted**:

* **People**
* **Survey Responses**
* **Survey Types** (NPS, CSAT, CES, 5-Star, Thumbs Up/Down, Smileys)
* **Metrics**
* **Unsubscribes**
* **Bounces**

***

## Set Up Guide

### Trial Access

| Question                                           | Answer                                                                                                                                                 |
| -------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Offers free trial?**                             | Yes. Delighted offers a free trial with up to 50 survey responses per month. Sign up at [https://delighted.com](https://delighted.com) to get started. |
| **Requires requires paid sandbox**                 | No paid sandbox required. You can use the free trial for testing.                                                                                      |
| **Requires partnership to obtain authentication?** | No. API credentials can be obtained directly from your Delighted account settings.                                                                     |

***

### Authentication (HTTP Basic Authentication)

Delighted uses HTTP Basic Authentication with your API Key.

1. Log in to your **Delighted account** at [https://delighted.com](https://delighted.com).
2. Navigate to **Settings** → **API** in the left sidebar.
3. Copy your **API Key** from the API settings page.
4. Enter **"api"** as the username and your **API Key** as the password in Alloy Automation (or just use the API key if your system supports API key authentication).

#### API Documentation

For detailed API documentation, visit: [https://delighted.com/docs/api](https://delighted.com/docs/api)

#### Important Notes

* Delighted's API uses basic authentication with the username "api" and your API key as the password
* Each Delighted account has a unique API key that provides access to all survey data
* API keys should be kept secure and regenerated if compromised

***

## Use Cases

### 1) Customer feedback automation

Automatically trigger Delighted surveys after key customer interactions such as purchases, support tickets, or feature usage to capture real-time satisfaction data.

### 2) Response aggregation and analysis

Pull survey responses from Delighted into your data warehouse or analytics platform to combine feedback data with product usage, customer demographics, and business metrics.

### 3) NPS score tracking

Sync NPS scores and promoter/detractor classifications to your CRM to enable sales and support teams to take action based on customer sentiment.

### 4) Automated follow-up workflows

Trigger automated workflows in other systems based on survey responses—such as routing detractors to customer success teams or sending thank-you messages to promoters.

### 5) Multi-channel feedback collection

Integrate Delighted with your communication platforms to send surveys via email, SMS, in-app, or link, and centralize all feedback data for unified reporting.

***

## API Gotchas

* **Rate limiting:** Delighted enforces a rate limit of 100 requests per 10-second window. Implement exponential backoff when you receive 429 rate limit errors.
* **API key security:** The API key provides full access to your Delighted account. Store it securely and never expose it in client-side code.
* **Pagination:** When fetching large numbers of survey responses or people, use pagination parameters (`per_page` and `page`) to avoid timeouts and ensure complete data retrieval.
* **Survey types:** Delighted supports multiple survey types (NPS, CSAT, CES, etc.). Make sure to filter or handle responses appropriately based on the survey type you're working with.

> For questions or troubleshooting, contact **[support@runalloy.com](mailto:support@runalloy.com)**.