Managing Disputes

In this guide, you'll learn how to trigger alerts each time a dispute is raised.

Use Case Overview

For businesses handling tens of thousands of transactions daily, managing customer disputes can be a pain. Alloy helps software vendors solve this problem for their merchants by providing integrations with payment providers like Square, Stripe, and Recharge, enabling efficient dispute management.

Sending alerts when a Dispute is raised

Let's create a workflow to notify our app whenever a dispute is raised in a merchant's account on our platform.

Navigate to the Alloy workflow builder. Click New Integration and search for Stripe.

On the Workflows screen, click New Workflow.

Next, select a trigger for the workflow. Search for Stripe Trigger in the list of connectors. Drag the Stripe Trigger into the Workflow UI and search for Trigger workflow when issuing dispute created. Add this action to the workflow builder.

Next, use the Stream Data connector to stream the result from the Stripe trigger connector to your servers.

Once you receive this notification within your app, you can choose how to notify the affected merchant; via an in-app notification, E-mail, or SMS.

Your completed workflow should look like below:

Wrapping Up

Alloy's payments connector allows you to build dispute management features into your app using a simple workflow editor.