Pre-Built Tooling
| Category | Details |
|---|---|
| Authentication | HTTP Basic Authentication (API Key) |
| Two-Way Sync | Yes |
| Events Supported | Yes (Webhooks) |
| Realtime | Yes |
| Supports Rate Limiting | Yes (100 requests per 10 seconds) |
| Authentication Scopes Supported | N/A (API Key based authentication) |
Objects Supported
Alloy Automation supports syncing the following objects from Delighted:- People
- Survey Responses
- Survey Types (NPS, CSAT, CES, 5-Star, Thumbs Up/Down, Smileys)
- Metrics
- Unsubscribes
- Bounces
Set Up Guide
Trial Access
| Question | Answer |
|---|---|
| Offers free trial? | Yes. Delighted offers a free trial with up to 50 survey responses per month. Sign up at https://delighted.com to get started. |
| Requires requires paid sandbox | No paid sandbox required. You can use the free trial for testing. |
| Requires partnership to obtain authentication? | No. API credentials can be obtained directly from your Delighted account settings. |
Authentication (HTTP Basic Authentication)
Delighted uses HTTP Basic Authentication with your API Key.- Log in to your Delighted account at https://delighted.com.
- Navigate to Settings → API in the left sidebar.
- Copy your API Key from the API settings page.
- Enter “api” as the username and your API Key as the password in Alloy Automation (or just use the API key if your system supports API key authentication).
API Documentation
For detailed API documentation, visit: https://delighted.com/docs/apiImportant Notes
- Delighted’s API uses basic authentication with the username “api” and your API key as the password
- Each Delighted account has a unique API key that provides access to all survey data
- API keys should be kept secure and regenerated if compromised
Use Cases
1) Customer feedback automation
Automatically trigger Delighted surveys after key customer interactions such as purchases, support tickets, or feature usage to capture real-time satisfaction data.2) Response aggregation and analysis
Pull survey responses from Delighted into your data warehouse or analytics platform to combine feedback data with product usage, customer demographics, and business metrics.3) NPS score tracking
Sync NPS scores and promoter/detractor classifications to your CRM to enable sales and support teams to take action based on customer sentiment.4) Automated follow-up workflows
Trigger automated workflows in other systems based on survey responses—such as routing detractors to customer success teams or sending thank-you messages to promoters.5) Multi-channel feedback collection
Integrate Delighted with your communication platforms to send surveys via email, SMS, in-app, or link, and centralize all feedback data for unified reporting.API Gotchas
- Rate limiting: Delighted enforces a rate limit of 100 requests per 10-second window. Implement exponential backoff when you receive 429 rate limit errors.
- API key security: The API key provides full access to your Delighted account. Store it securely and never expose it in client-side code.
- Pagination: When fetching large numbers of survey responses or people, use pagination parameters (
per_pageandpage) to avoid timeouts and ensure complete data retrieval. - Survey types: Delighted supports multiple survey types (NPS, CSAT, CES, etc.). Make sure to filter or handle responses appropriately based on the survey type you’re working with.
For questions or troubleshooting, contact support@runalloy.com.