Pre-Built Tooling
| Category | Details |
|---|---|
| Authentication | Bearer Token (API Key) |
| Two-Way Sync | No |
| Events Supported | No |
| Realtime | Polling |
| Supports Rate Limiting | Yes |
| Authentication Scopes Supported | N/A (Bearer Token) |
Objects Supported
Alloy Automation supports syncing the following objects from Kustomer:- Custom actions and resources (refer to Kustomer API documentation for available endpoints)
Set Up Guide
Trial Access
| Question | Answer |
|---|---|
| Offers free trial? | Contact Kustomer for trial access at https://www.kustomer.com/. Kustomer typically offers demos and proof-of-concept trials. |
| Requires paid sandbox | Yes. Kustomer is an enterprise platform requiring a paid subscription. |
| Requires partnership to obtain authentication? | No, but you must be a Kustomer customer. |
Authentication (Bearer Token)
Kustomer uses HTTP Bearer authentication with an API key.How to obtain your API Key
- Log in to your Kustomer account at https://app.kustomerapp.com
- Navigate to Settings > Security > API Keys
- Click Create API Key
- Configure the API key:
- Give it a descriptive name (e.g., “Alloy Automation Integration”)
- Set the appropriate permissions based on your integration needs
- Choose between User Token (acts as a specific user) or Organization Token (acts as the organization)
- Copy the generated API key immediately (you won’t be able to see it again)
- Configure the Bearer token in Alloy Automation:
- Authentication type: Bearer Token
- Token value: Your generated API key
API Documentation
- Kustomer API Documentation: https://developer.kustomer.com/kustomer-api-docs/reference/introduction
- Authentication Guide: https://developer.kustomer.com/kustomer-api-docs/reference/authentication
- API Keys Management: Available in Kustomer Settings > Security
Use Cases
1) Unified customer support platform
Sync customer conversations, tickets, and support history from Kustomer to your CRM, data warehouse, or analytics platform for comprehensive customer insights.2) Automated customer data enrichment
Automatically update Kustomer customer profiles when data changes in your product, CRM, or other systems, ensuring support agents always have the latest customer context.3) Cross-platform ticket management
Integrate Kustomer conversations with other ticketing systems, project management tools, or escalation platforms to enable seamless workflows across support teams.4) Support analytics and reporting
Pull Kustomer conversation data, resolution times, and customer satisfaction metrics into business intelligence tools for custom reporting and performance analysis.5) Proactive customer support
Trigger Kustomer conversations or notifications based on customer behavior, product usage, or external events to provide proactive support before customers reach out.API Gotchas
- API key types: Kustomer offers User Tokens and Organization Tokens. User Tokens act on behalf of a specific user and inherit their permissions, while Organization Tokens have broader access. Choose the appropriate type based on your use case and required permissions.
- Base URL configuration: Ensure you’re using the correct base URL (
https://api.kustomerapp.com/v1/). Note the/v1/version prefix in the URL. - Bearer token format: When making API requests, include your API key in the Authorization header as
Bearer YOUR_API_KEY. Do not include additional text like “Token” or quotes around the key. - Rate limiting: Kustomer enforces API rate limits per organization. Monitor the rate limit headers in API responses (
X-RateLimit-Limit,X-RateLimit-Remaining,X-RateLimit-Reset) and implement exponential backoff when approaching limits. - Custom objects and fields: Kustomer allows extensive customization of objects and fields. Your integration may need to account for custom fields specific to your Kustomer instance. Use the metadata endpoints to discover available fields.
- Webhook support: While not detailed in the basic OpenAPI spec, Kustomer supports webhooks for real-time event notifications. Consider using webhooks in addition to polling for more responsive integrations.
For questions or troubleshooting, contact support@runalloy.com.