Pre-Built Tooling
| Category | Details |
|---|---|
| Authentication | API Key (Header: ApiKey) |
| Two-Way Sync | No |
| Events Supported | No |
| Realtime | Polling |
| Supports Rate Limiting | Yes |
| Authentication Scopes Supported | N/A (API Key) |
Objects Supported
Alloy Automation supports syncing the following objects from Retention Science:- Customers
- Orders
- Products
- Campaigns
- Events
Set Up Guide
Trial Access
| Question | Answer |
|---|---|
| Offers free trial? | Contact Retention Science for trial or demo access. Contact for demo |
| Requires paid sandbox? | No specific sandbox mentioned. Contact their team for development environment. |
| Requires partnership to obtain authentication? | No, but you need an active Retention Science account. |
Authentication (API Key)
For customers who want to completely whitelabel their authentication experience, you can provide your own developer keys instead of using Alloy Automation’s. For more information, visit the Retention Science documentation.Use Cases
1) Customer lifecycle marketing automation
Sync customer and order data from your e-commerce platform to Retention Science to enable AI-powered lifecycle marketing campaigns that increase customer retention and lifetime value.2) Personalized email campaigns
Use Retention Science’s predictive analytics by integrating customer behavior data to trigger personalized email campaigns at optimal times with product recommendations.3) Churn prevention
Automatically identify at-risk customers in Retention Science based on purchase patterns and trigger win-back campaigns or special offers to prevent churn.4) Cross-channel marketing optimization
Integrate Retention Science with your marketing stack to coordinate email, SMS, and other channel campaigns based on AI-driven customer insights and predictions.5) Customer analytics and reporting
Pull campaign performance, customer engagement, and lifecycle metrics from Retention Science into your analytics platform for comprehensive marketing ROI analysis.API Gotchas
-
API key header format: Retention Science uses a custom
ApiKeyheader for authentication. Ensure your HTTP client is configured to send the API key in this specific header, not a standard Authorization header. - Limited public documentation: Retention Science’s public API documentation may be limited. Contact their support team for detailed API specifications and integration guidance.
- Data freshness: When syncing customer and order data to Retention Science, ensure data is sent promptly to enable accurate predictive analytics and timely campaign triggers.
- Rate limiting: Implement proper rate limiting and retry logic to avoid API throttling during high-volume data syncs or campaign operations.
For questions or troubleshooting, contact support@runalloy.com.