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Example Use Cases

  • Return points - When an item is returned, ensure appropriate loyalty points updates in apps like Stamped.io, Yotpo, & LoyaltyLion
  • Create re-engagement ticket - If a customer issues a return and leaves a bad review, create a ticket in Gorgias for a customer support rep to manually reach out to the customer.
  • Text campaign to save customer - Auto-generate an SMS follow up after a return is processed in the warehouse and send additional questions to the customer.

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Connect to Alloy

1

In Alloy, create a new workflow
2

Select Loop Returns Trigger as the first app in your workflow.
3

Select the event you’d like to trigger this workflow
4

Follow the instructions to ensure that the link in Alloy is pasted in your Loop account settings
5

Now you’re ready to set up the rest of your workflow!
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